About Us/FAQ's

 

Frequently asked questions...

Do you make all this here?

We curate an ever evolving collection of North American studio works. A main focus on glass works but we seek unique pieces in a range of mediums including original paintings, mixed media and jewelry. We have our own exclusive line of Niobium jewelry that is made here in the gallery. Each art piece is carefully selected and must meet our stringent expectations for beauty, durability, uniqueness and quality.  

What if I send a gift and it's not what they wanted? 

We will always accept exchanges for other store merchandise or for a future store credit. We never want someone to not enjoy an artwork or a piece of jewelry. As long as the work is in perfect condition and the jewelry was unworn we'll make sure they find something they'll truly love. 

I have an idea for something custom. Can you have it made?

Often times pieces are available in other colors or sizes that may not be in stock. If you're seeking a specific form in a color not shown, simply fill out our contact form and let us know what you're seeking and we’ll be happy to help. We stay well informed about what our studios have available.  

Completely custom work typically involves more research and development than many realize. It is often not cost effective to go this route. We therefore do not offer custom works at this time.

I’m buying gifts can you send them to another address?

We’re always happy to be a part of your gift giving.  We’re happy to ship to a third party and can include complimentary gift wrap and a personal message if you let us know in the notes when you place the order.

When ordering from your website will I receive the exact piece shown?

Many times you will, especially with very unique pieces like Vortex Orbs. Other images like ornaments may be representational and with all handmade items they will vary slightly from one to the next. If there are big differences between the image online and the one ordered, we’ll make that clear and ask your approval before shipping. Your satisfaction is always our highest priority.

How much does shipping cost?

Shipping prices are determined by size, weight and distance.  We maintain accounts with FedEx, UPS and USPS and determine the best shipper based on the item being shipped. After your items are ready to go we’ll send you tracking via email.

What about damage during shipping?  

While it’s very rare for an item to be damaged in shipping, sometimes things happen beyond our control. We take great pride in our packing abilities and our breakage rate is less than a fraction of 1%. We do always declare a value in the event we need to make a claim. Getting you a new replacement is always our top priority.

In order for us to do that please do the following:

1) Be careful not to cut yourself on any broken pieces. 

2) Keep all packaging and broken pieces in the box as best you can.  Do not discard any of these pieces. The shipper may elect to pick up the items and shipping materials in order to process our claim.  Payment of our claim will never effect your replacement or the timeline for it to arrive to you. We will keep you in the loop as best we can through the claims process so it's as quick and easy as possible.  

3) Give us a call or send us an email to let us know as quickly as possible about the damage. Take pictures of the damage and the packaging and send them to us at: Info@LiquidSandsGallery.com

Failure to report damages to our office within 5 days of receiving your package, will result in forfeiture of your ability to receive a refund and a replacement will only be sent at additional cost to you. 

4) We’ll immediately start working to get a replacement piece to you as soon as possible. Our claim process with the shipper will not affect when you receive a new piece. You must follow these steps for us to properly document what has happened and for us to get your new piece sent out. 

 We are a family owned and operated business since 2009.

We strive to reduce, reuse and recycle as many items as we can. We not only buy works from American makers but our packaging, boxes, and marketing materials are all made in USA.

We appreciate your business as we continue to support Americans.

Your total satisfaction is always our #1 Priority.

We look forward to making your life more artful.